Many of us just got back from a week of learning, laughing, networking and most important, supporting
one another in a very difficult industry. After what I saw happen this past week I decided to return to an
idea that was brought to me by a few owners a year ago; regularly scheduled Leadership sessions for your
Field Operations Managers. What motivated me was the impact I saw peers have on one another. There
were definitely a couple of owners in attendance who had visited brokers to sell their businesses in the
past month. They were, frankly, sick of it. Like we all get from time to time. After interaction with their
peers they have returned to their offices with a renewed energy and commitment to their business and
are ready to kick -ss in 2019. That will be close to impossible without their Field managers being on
board with their goals, much less if their Field Managers have left their company because of the same
frustrations the owner was feeling before networking with peers.
A Wharton management professor stated “Pay closer attention to your middle managers. They may have
a greater impact on company performance than almost any other part of the organization.” Your Field
Operations Managers are middle managers. You could get the job done without them. You did before
they got there. But how? Your business and personal lives would change dramatically without them.
Just like you, from time to time they need to be reenergized and have their saws sharpened. Again, just
like owners, Field Operations Managers can energize one another as well as teach each other new
concepts and approaches. They are faced with similar situations every day and can bounce ideas off of
one another.
Many of us just got back from a week of learning, laughing, networking and most important, supporting
one another in a very difficult industry. After what I saw happen this past week I decided to return to an
idea that was brought to me by a few owners a year ago; regularly scheduled Leadership sessions for your
Field Operations Managers. What motivated me was the impact I saw peers have on one another. There
were definitely a couple of owners in attendance who had visited brokers to sell their businesses in the
past month. They were, frankly, sick of it. Like we all get from time to time. After interaction with their
peers they have returned to their offices with a renewed energy and commitment to their business and
are ready to kick -ss in 2019. That will be close to impossible without their Field managers being on
board with their goals, much less if their Field Managers have left their company because of the same
frustrations the owner was feeling before networking with peers.
A Wharton management professor stated “Pay closer attention to your middle managers. They may have
a greater impact on company performance than almost any other part of the organization.” Your Field
Operations Managers are middle managers. You could get the job done without them. You did before
they got there. But how? Your business and personal lives would change dramatically without them.
Just like you, from time to time they need to be reenergized and have their saws sharpened. Again, just
like owners, Field Operations Managers can energize one another as well as teach each other new
concepts and approaches. They are faced with similar situations every day and can bounce ideas off of
one another.
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