Service is the Name of the Game (CD), by Sharon L Cowan, CBSE

$69.00

Customer Service Is King. We've all heard that saying but how do you deliver the best customer service within reason?

Customer Service Is King. We've all heard that saying but how do you deliver the best customer service within reason?

Industry Expert Sharon L. Cowan, CBSE tackles tough issues we all face in this business like:

  • The customers that want the world, but don't want to pay for it

  • How to raise your current level of customer service...to excellent

  • How to keep customers coming back for more

  • What makes customers scream, yell and leave?

  • Can you really fire a customer?

  • When is enough really enough

  • And a new problem in the digital age… When do you call? When do you email? When do you visit in person?

Price

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Non-Member Price $69.00
Member Price $49.00