Service is the Name of the Game.jpg
Service is the Name of the Game.jpg

Service is the Name of the Game (CD), by Sharon L Cowan, CBSE

$69.00

Customer Service Is King. We've all heard that saying but how do you deliver the best customer service within reason?

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Industry Expert Sharon L. Cowan, CBSE tackles tough issues we all face in this business like:

  • The customers that want the world, but don't want to pay for it

  • How to raise your current level of customer service...to excellent

  • How to keep customers coming back for more

  • What makes customers scream, yell and leave?

  • Can you really fire a customer?

  • When is enough really enough

  • And a new problem in the digital age… When do you call? When do you email? When do you visit in person?

Price

Non-Member Price $69.00
Member Price $49.00

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